Refund Policy
Welcome to the Vetrro Refund and Return Policy hub. At Vetrro Nigeria (referred to as “the Platform”, “Vetrro”, “we”, “us”, or “our”), we pride ourselves on delivering a transparent, reliable, and secure cross-border buying experience. Because Vetrro operates strictly as a specialized procurement concierge—purchasing specific items from international sellers on your explicit instruction—our cancellation and return structures differ from standard local retail electronic stores. Whether you are sourcing Mirrorless Cameras, DSLRs, Cinema Lenses, High-Performance Gaming Laptops, Professional Graphics Tablets, or Studio Audio Gadgets, your orders are tied directly to the protective buyer frameworks of the global source platforms we utilize.
By processing your milestone deposit through our secure payment channels, you explicitly acknowledge and agree to the cancellation timelines, functional guarantees, and return procedures outlined below. If you do not agree with these structural terms, you must not use our custom gear-hunting services or buy through our sourced catalogue.
Order Modifications and Cancellation Timelines
Before Sourcing Clearance: Clients retain the absolute right to modify, adjust, or cancel their custom sourcing requests at any moment before the baseline procurement deposit is finalized.
After Overseas Sourcing Is Completed: Once your commitment deposit is confirmed and capital is committed to international platforms (such as eBay, Amazon, or B&H Photo Video) to secure your gadget, the order cannot be cancelled, revoked, or refunded. This is because funds are instantly converted and transferred to overseas vendors to initiate international consolidation.
We enforce a strict, rigorous multi-point physical check at our international sorting hubs to verify camera sensor health, lens clarity, laptop thermals, drawing tablet screen responsiveness, and audio integrity before any item leaves for Nigeria. However, to protect your investment locally, we offer a dedicated verification window upon local arrival:
Strict 24-Hour Notification Window: The buyer must fully test and report any foundational functional defects or product mismatches within 24 hours of picking up the item or receiving delivery through our logistics partners.
Dispute & Global Channel Handling: In the rare event that an item arrives functionally defective or completely broken (contrary to our strict quality promise), Vetrro will immediately take up the case. We manage the dispute or return process directly with the original international platform using their built-in buyer protection rules (such as the eBay Money Back Guarantee).
Refund Disbursal Processing: If a return or financial claim is officially approved by the overseas seller, your refund or hardware replacement will be completely processed as soon as the international vendor returns the committed capital to our system.
Please Note: Minor cosmetic imperfections, superficial body scratches, or natural wear inherent to pre-owned, second-hand, or thrifted gadgets do not qualify for a return or refund if the device functions perfectly and matches the physical condition parameters explicitly agreed upon in your initial custom quote.
Connect With Our Dispute Desk
If you have any questions regarding a recently delivered item, or if you need to report a functional discrepancy within your 24-hour window, do not hesitate to contact us admin@vetrro.com or via our WhatsApp Support Desk, and our team will guide you through the verification process instantly!